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As a Customer Service Specialist, you will be the primary point of contact for our customers in the areas of orders, returns management, inquiries and complaint resolution. At tesa we have a broad array of customers from industry to a diverse mix of retail stores, covering multiple countries both inside and outside EU. As part of our team you will be also able to learn how to conduct more complex export transactions with the support of our international business operation team located all over in Europe. We do encourage our customer service representatives to visit customers, our warehouses, to have a closer contact and a better understanding of the cooperation. We work hand in hand with our supply chain colleagues which gives you insights, how a company’s fulfillment activities are linked and means a lot of expertise to tap into, opportunity to engage in diverse international projects, with excellent career opportunities. We are looking for a proactive colleague who has the curiosity to learn, the passion to own the customer and the drive to find more efficient ways of working. We currently work in a hybrid approach; 60% office presence and 40% home office.
Your main tasks will be linked to the following topics:
Order Fulfillment Transactional
Order Fulfillment Coordination