Customer Quality Engineer

This position supports the sales team and coordinates, communicates and regulates customer quality related issues and new product introductions. This person is responsible for major issue resolutions with the objective of maintaining and improving customer satisfaction with conformity to customer specific requirements and quality management standards such as IATF 16949. 

• rovide quality representation for the market segment teams in customer meetings and reviews
• Provide written report to customers and company management teams detailing performance measures, issues and improvement action plans as required
• Support building and maintaining customer relationships
• Introduce, sustain and cascade quality techniques that meet both customer (e.g. CSR) and business needs in line with appropriate national and international standards particularly with IATF 16949(Automotive industry business only)
• Transform the voice of the customer (VoC) into critical to quality (CTQ) characteristics in tesa products and processes
• Ensures successfully PPAP submission whenever requested by customer (Automotive industry business only)
• Assist change management process and ensures properly customer notification
• Coordinate and complete diverse customer requests such as questionnaires
• Support and advice in case of quality assurance agreements
• Coordinate and accompany customer audits
• Review, analyze and provide reaction and improvement plans for customer scorecards
• Lead problem solving activities using company and customer methodologies to ensure verifiable and effective actions and prevent further occurrence
• Support line trials and engineering changes at customer site(If necessary)
• Conducts quality assurance training programs for the personnel in conjunction with customer and tesa requirements

Education Background

• BSc. degree (or higher) in engineering, preferably in mechanical engineering, process engineering or equivalent

Skills/Capabilities/Working Experience Requirement

• At least 5 years of experience in automotive quality field. (Automotive industry business only)
• More than 5 years working experience with quality standard IATF 16949, automotive core tools (APQP, FMEA, PPAP and SPC). Six Sigma skills would be an advantage. (Automotive industry business only)
• Excellent problem-solving skills applying 8D methodology
• Familiar with automotive customer´s portals and platforms
• Auditing experience
• Experience working on a cross functional team

Languages, Certificates and Skills

• Strong interpersonal and communication skills
• Fluent proficiency in spoken and written English

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

By applying you consent for the use of your resume for future opportunities within tesa.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com (opens in a new window or tab) and social media.

• Attractive remuneration（allowance, supplementary provident fund）
• International work experience, cross-departmental career opportunities
• Flexible working culture
• Training and development program tailored to your needs
• Exciting and varied corporate activities

Please follow the below address to submit your resume: [Lin.Liu@tesa.com]