Shanghai-Customer Quality Supervisor

Location:  Mainland China, Shanghai

Level:  Professionals

Function:  Quality Management

Job Summary

Shanghai-Customer Quality Supervisor

Your Responsibilities

  •  Provide quality representation for the market segment teams in customer meetings and reviews
  • Provide written report to customers and company management teams detailing performance measures, issues and improvement action plans as required
  • Support building and maintaining customer relationships
  • Introduce, sustain and cascade quality techniques that meet both customer (e.g. CSR) and business needs in line with appropriate national and international standards particularly with IATF 16949
  • Transform the voice of the customer (VoC) into critical to quality (CTQ) characteristics in tesa products and processes.
  •  Ensures successfully PPAP submission whenever requested by customer
  • Assist change management process and ensures properly customer notification
  • Coordinate and complete diverse customer requests such as questionnaires
  • Support and advice in case of quality assurance agreements
  • Coordinate and accompany customer audits
  • Review, analyze and provide reaction and improvement plans for customer scorecards
  •  Lead problem solving activities using company and customer methodologies to ensure verifiable and effective actions and prevent further occurrence
  • Support line trials and engineering changes at customer site
  • Conducts quality assurance training programs for the personnel in conjunction with customer and tesa requirements
  • Strong leadership skill and strong communication skill both intern and external.
  • Train and help CQE development working experience and establish cooperation working environment. 

Hiring Requirements

  •  BSc. degree (or higher) in engineering, preferably in mechanical engineering, process engineering or equivalent
  • At least three years of experience in automotive quality field   
  • More than 8 years working experience with quality standard IATF 16949, automotive core tools (APQP, FMEA, PPAP and SPC). Six Sigma skills would be an advantage
  •  Excellent problem solving skills applying 8D methodology
  • Familiar with automotive customer′s portals and platforms
  • Auditing experience   
  • Experience working on a cross functional team
  • Strong interpersonal and communication skills
  • Fluent proficiency in spoken and written English 

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