Logistics Specialist

The Logistics Specialist - Outbound performs specialized support tasks that require product, systems, department and company procedures knowledge. Operates with minimal supervision and may exercise independent judgment in completing assignments. This position is the regular contact person for affiliate and export customers; for the placement of orders (by fax, email or phone), order status, delivery dates, problems / complaints and product information handling. In addition, this position acts as a member of the freight carrier selection committee. This is a responsible non-supervisory position. This position can be located in Grand Rapids or Novi, Michigan OR Charlotte, NC.

What you will do:

Receives, verifies, adjusts, confirms and enters affiliate and export customer orders
Answers affiliate and export customer inquiries relating to order status, shipping documents, delivery dates, container numbers, pro-forma invoices and carrier
Coordinating any issues with warehouse, customs brokers and forwarders personnel
Accepts and processes affiliate and export customer sample requests
Maintains and enforces the company’s transportation and distribution procedures and related systems to maximize the overall quality and delivery efficiencies for customer satisfaction
Investigates freight discrepancies, overages, shortages and damages from freight carriers by communicating with carriers and / or customers and ensuring resolution of discrepancies
Proactively suggests carrier or process enhancements and changes that will positively affect the delivery service level that the customer is receiving while ensuring the best cost benefit for the company

What you will need:

Education: Bachelor’s degree or equivalent experience
Minimum 5 years’ experience in Imports and/or Exports
Strong Team Player
High Customer Orientation
Excellent SAP skills: SD/MM
Excellent PC skills to include word processing and spreadsheet capabilities
Excellent communication skills and ability to work in a fast paced environment

tesa tape Inc. is an Equal Employment Opportunity and Affirmative Action Employer, EEO/AA/m/f/vets/disabled

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